These terms apply to dispatch services provided by Haven Partners LLC ("Haven Partners", "we", "us") to motor carriers ("you"). Each client also signs a dispatch service agreement. If the agreement and these terms conflict, the signed agreement controls.
1. Our services
We provide load finding and rate negotiation, and invoicing and factoring support, as described on our Services page. Haven Partners is a truck dispatch service acting on behalf of motor carriers. We are not a freight broker, freight forwarder, or motor carrier.
2. Your responsibilities
- Hold active operating authority, a USDOT number, and the insurance required by law and by the brokers you haul for.
- Comply with all safety, hours-of-service, and vehicle regulations.
- Give us accurate information about your company, equipment, and availability, and tell us promptly when it changes.
- Decide whether to accept each load. You are responsible for every load you accept and haul.
- Send signed delivery documents promptly so invoices can be submitted.
3. Our responsibilities
- Present loads for your approval and book only loads you accept.
- Negotiate in good faith on your behalf and communicate rates and terms accurately.
- Prepare and submit invoice packets accurately and follow up on unpaid invoices.
- Keep your information confidential as described in our Privacy Policy.
4. No guarantees
We do not guarantee a number of loads, a rate, or a level of revenue. Freight availability depends on the market. We are not responsible for a broker's or shipper's failure to pay, but we will follow up on unpaid invoices as part of our service.
5. Fees and payment
The dispatch fee is $300 per truck per week, charged in advance, every Monday, for that week's dispatch service, as set out in your dispatch agreement. By adding a payment method you authorize these recurring weekly charges until you cancel. Details are on our Payment and Billing page.
6. Cancellation and refunds
Either side may end service with 7 days written notice by email. Refunds follow our Refund and Cancellation Policy.
7. Independent relationship
We act as your dispatch agent. We do not take possession of, or responsibility for, freight. Cargo claims, accidents, and regulatory matters arising from a load are between you, the broker or shipper, and your insurer.
8. Limitation of liability
To the extent the law allows, our total liability for any claim related to our services is limited to the dispatch fees you paid us in the 4 weeks before the claim arose. We are not liable for lost profits or indirect damages.
9. Disputes
If you have a concern about our services or a charge, contact us first at support@havenpartners.pro and we will work to resolve it within 10 business days. These terms are governed by the laws of the State of Virginia.
10. Changes
We may update these terms and will give active clients at least 14 days' email notice of any change to fees or cancellation terms.
Contact
Haven Partners LLC, 15200 Cloverdale Rd, Woodbridge, VA 22193. Email support@havenpartners.pro, phone (657) 701-5082.