This policy explains how Haven Partners LLC ("Haven Partners", "we", "us") collects, uses, shares, and protects information when you visit havenpartners.pro or use our dispatch services.
Information we collect
- Contact details you give us: name, company, email, phone, and mailing address.
- Carrier business information needed to dispatch for you: MC and USDOT numbers, certificate of insurance, W-9, equipment details, lane preferences, and your factoring company's notice of assignment.
- Load documents: rate confirmations, bills of lading, proof of delivery, and invoices.
- Payment information: card and bank details are entered into and stored by our payment processor. We do not store full card numbers on our systems. We keep records of charges, receipts, and refunds.
- Website data: our host records standard server logs (IP address, browser type, pages requested, and time) for security and troubleshooting. This site does not use advertising cookies or tracking pixels.
How we use information
- To provide dispatch services: finding and booking loads you approve, completing broker setup packets, and preparing and submitting invoices.
- To bill the weekly service fee, issue receipts, and process refunds.
- To answer inquiries and communicate with you about your account.
- To keep records required by law and to prevent fraud and misuse.
How we share information
We do not sell personal information. We share it only as needed to provide our services or meet legal obligations:
- With freight brokers and shippers, to set you up as a carrier and book loads you approve.
- With your factoring company, to submit invoices on your behalf.
- With our payment processor, to charge fees and issue refunds.
- With service providers who host our website and email, under confidentiality obligations.
- When required by law, court order, or to protect our rights or the safety of others.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that deliver our messages on our behalf.
Text messages (SMS)
If you opt in to text messages, we use your mobile number only to send the messages described in our SMS Terms: replies to your inquiry, load offers, pickup and delivery updates, and billing notices. We keep a record of when and how you gave consent. Message frequency varies, and message and data rates may apply.
To stop text messages, reply STOP to any message. For help, reply HELP or contact support@havenpartners.pro. Opting out of texts does not affect your dispatch service.
Retention
We keep account, load, and billing records for as long as you are a client and afterwards as long as needed for tax, accounting, and legal purposes. Contact-form inquiries that do not become clients are deleted within 12 months.
Security
Our website uses HTTPS encryption. Access to client documents is limited to staff who need them for dispatch and billing. Payment card data is handled by our PCI DSS-compliant payment processor.
Your choices
You may ask to see, correct, or delete the personal information we hold about you, subject to records we must keep by law. Email us at support@havenpartners.pro. You can opt out of text messages at any time by replying STOP, and out of marketing emails by using the unsubscribe link or emailing us.
Children
Our services are for businesses. We do not knowingly collect information from anyone under 18.
Changes
We will post any changes on this page and update the date above.
Contact
Haven Partners LLC, 15200 Cloverdale Rd, Woodbridge, VA 22193. Email support@havenpartners.pro, phone (657) 701-5082.