Cancelling service
- No long-term contract. Service continues week to week until either side cancels.
- To cancel, email support@havenpartners.pro from the address on your account. Cancellation takes effect 7 days after we receive your email.
- We confirm every cancellation by email, including the date of your final charge.
- No weekly fees are charged after your cancellation takes effect.
Pausing service
If your truck will be out of service, tell us before the next billed week begins and we will pause billing for that week at no charge.
Refunds
- If you cancel before a billed week begins, we refund that week's fee in full.
- Once a billed week has begun and we have started dispatch work for you, that week's fee is not refundable.
- If we are unable to provide any dispatch service during a billed week for reasons within our control, we refund that week's fee in full.
- Duplicate or incorrect charges are refunded in full once confirmed.
- Approved refunds are issued to the original payment method within 5 business days. Your bank may take a further 5 to 10 business days to post them.
Questions or disputes
If you believe a charge is wrong, contact us at support@havenpartners.pro or (657) 701-5082 before contacting your bank. We respond within 2 business days.