What you are charged
A flat dispatch fee of $300 per truck per week. There are no setup fees and we take no percentage of load revenue.
When you are charged
The fee is charged in advance, every Monday, for that week's dispatch service. Your dispatch agreement states the start date of your first billed week.
Recurring authorization
When you sign up you authorize Haven Partners to charge your saved payment method each week for every truck we dispatch, until you cancel under our Refund and Cancellation Policy. We email you before any change to the amount.
Accepted payment methods
Visa, Mastercard, American Express, Discover, and ACH bank transfer. Payments are processed through a secure third-party payment processor. We may also send an emailed invoice with a secure payment link.
Receipts and statements
Every charge produces an emailed receipt showing the week covered, the number of trucks, and the amount. Charges appear on your card or bank statement as HAVEN PARTNERS.
Failed payments
If a weekly charge fails, we email you and retry. If it is not resolved within 3 business days, we pause dispatch service until the balance is paid.
Freight payments
Payments for every load go directly from the broker, or through your factoring company, to you. Haven Partners never receives, holds, or forwards freight payments.
Card security
Card details are entered on our payment processor's secure, PCI DSS-compliant forms. Haven Partners staff never ask for your full card number by phone, text, or email.
Billing questions
Contact support@havenpartners.pro or (657) 701-5082. If you think a charge is incorrect, please contact us before disputing it with your bank so we can fix it quickly.